Privacy Policy

Last Updated: July 2, 2026

This Privacy Policy explains how Smallnine Limited ("Smallnine", "we", "our", or "us") collects, uses, stores, and protects information in connection with the Smallnine website, mobile applications, short films, mini-drama entertainment services, account features, paid content, subscriptions, and related services (collectively, the "Services").

Smallnine provides the Mvreels application for iOS and Android. This website provides product and company information, and this Privacy Policy applies to the applications, website, and related Services.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with this Privacy Policy, please do not use our Services. This Privacy Policy forms part of our Terms of Use.

This document was written in English. Any translations are provided for convenience only, and the English version will prevail in case of conflicts.

Information We Collect

Depending on how you use the Services, we may collect the following categories of information:

Account information, such as your name, username, email address, login credentials, and account preferences.
Profile and preference information, such as language settings, content interests, watch preferences, saved items, and communication choices.
Usage information, such as pages viewed, content watched, watch history, search activity, feature interactions, referral pages, timestamps, and error logs.
Device and technical information, such as IP address, device model, operating system, browser type, app version, device identifiers, network information, and diagnostic data.
Transaction information, such as subscription status, paid content purchases, billing records, order identifiers, payment status, refund records, and related customer support information. Payment card or wallet details may be processed by third-party payment providers and are not intended to be stored directly by us.
Customer support information, such as messages you send to us, attachments you provide, and records needed to respond to your requests.

How We Use Information

We use information for the following purposes:

To provide, operate, maintain, and improve the Services.
To create and manage accounts, authenticate users, and provide customer support.
To personalize content recommendations, remember preferences, and improve the viewing experience.
To process subscriptions, paid content, refunds, invoices, fraud checks, and other transaction-related matters.
To send service notices, security alerts, updates, and messages you request or consent to receive.
To analyze performance, troubleshoot errors, protect security, prevent fraud, and prevent unauthorized or abusive use of the Services.
To comply with applicable laws, regulations, legal processes, and enforceable governmental requests.

How We Share Information

We do not sell your personal information. We may share information only as needed for the following purposes:

With service providers that support hosting, analytics, payments, customer support, email delivery, fraud prevention, and technical operations.
With app stores, payment processors, banks, acquiring partners, and other transaction partners where necessary to process payments, subscriptions, chargebacks, refunds, or compliance reviews.
With professional advisers, auditors, insurers, or legal representatives where reasonably necessary for business, legal, or compliance purposes.
With authorities, regulators, courts, or other parties when required by law or when necessary to protect our rights, users, security, or the integrity of the Services.
In connection with a merger, acquisition, financing, reorganization, or transfer of all or part of our business, subject to appropriate confidentiality protections.

Cookies and Similar Technologies

We may use cookies, local storage, analytics tools, and similar technologies to operate the website, remember preferences, understand traffic, improve performance, and protect the Services. You may control cookies through your browser settings, but some features may not work properly if cookies are disabled.

Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing the Services, maintaining business records, resolving disputes, enforcing agreements, preventing fraud, and complying with legal obligations. When information is no longer needed, we will delete, anonymize, or securely retain it as required by applicable law.

Data Security

We use reasonable administrative, technical, and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. These measures may include access controls, encryption where appropriate, monitoring, backups, and security reviews. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

International Transfers

Our Services may be operated from, and information may be processed in, countries or regions other than where you live. Where information is transferred internationally, we take steps designed to protect it in accordance with this Privacy Policy and applicable law.

Your Rights and Choices

Subject to applicable law, you may have the right to access, correct, update, delete, or request a copy of your personal information. You may also be able to object to or restrict certain processing, withdraw consent where processing is based on consent, and opt out of marketing communications.

To make a privacy request, please contact us using the email address below. We may need to verify your identity before responding to your request.

Children's Privacy

The Services are not directed to children under 13 years old, and we do not knowingly collect personal information from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take appropriate steps to delete the information.

Contact Us

For privacy-related questions, requests, or concerns, please contact us at:

Email: [email protected]

We aim to respond within 48 hours.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, legal requirements, or business practices. When we make material changes, we will update the "Last Updated" date and may provide additional notice where required by law. Your continued use of the Services after the updated Privacy Policy becomes effective means you accept the updated policy.